You can permanently delete your account directly in the website or app. This removes access and starts deletion of associated personal information, subject to limited records we must retain for legal, payment, fraud-prevention, or safety obligations.
Delete while signed in
- Open Account settings.
- Scroll to “Delete account”.
- Review the consequences and type DELETE.
- Confirm permanent deletion.
If you cannot sign in
Email privacy@gomateti.com from the address connected to your account with the subject “Account deletion request”. Do not send your password or verification code. We will verify your identity before acting.
What happens next
Your access ends when deletion succeeds. Active bookings, stored property, unpaid balances, or unresolved safety matters may need to be completed first. We aim to complete verified requests within the period required by applicable law and will explain any information that must be retained.